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  4. Service Return Process

How to Return your Browning Firearm or Outdoor Product for Service.

How to Return your Browning Firearm or Outdoor Product for Service.

Firearms Service or Repairs

Firearms Service or Repairs

If your firearm should require service or repairs, we suggest you first contact a local recommended Browning Authorized Service Center. Otherwise, you may send your firearm directly to our own Service Department by following the instructions below. 

All quoted repairs declined by the incoming shipping party or gun owner will be assessed a fee of $50.00 to cover the cost of quote/repair evaluation and return shipping.

Browning Service Department
3005 Arnold-Tenbrook Road
Arnold, Missouri 63010-4728
1-800-322-4626

Service Inquiries

Canadian customers call or write:
Browning Canada Sports Ltd./Ltee
5583 Chemin St-François
St-Laurent, Quebec H4S 1W6
514-333-7261 

Facility not open to public for service drop offs.

Facility not open to public for service drop offs.

Returning Your Firearm For Service

Returning Your Firearm For Service

When returning your Firearm or Outdoor Product for servicing, you must do the following:

  1. Use the Service Repair Web App.
  2. Refer to the obsolete parts and service list to ensure that your firearm is still being serviced by Browning's Service Department.
  3. Be sure your gun is completely unloaded. Do not ship in a gun case.
  4. Package the product securely in a cardboard container.
  5. Enclose a letter with your firearm or outdoor product that clearly describes the trouble experienced and the repairs or service desired.
  6. Never return ammunition with your firearm. It is against postal and most commercial regulations.
  7. If you are sending your firearm in for service for "feeding issues" or anything that might be magazine related we require the magazines be sent with your firearm.
IMPORTANT: BROWNING ARMS IS NOT RESPONSIBLE FOR DAMAGE INCURRED DURING SHIPPING
IMPORTANT: BROWNING ARMS IS NOT RESPONSIBLE FOR DAMAGE INCURRED DURING SHIPPING

ALL QUOTED REPAIRS DECLINED BY THE INCOMING SHIPPING PARTY OR GUN OWNER WILL BE ASSESSED A FEE OF $50.00 TO COVER THE COST OF QUOTE/REPAIR EVALUATION AND RETURN SHIPPING. DO NOT INCLUDE CREDIT CARD INFORMATION OR MONEY WHEN RETURNING YOUR FIREARM FOR REPAIR!

CAUTION!!! MAKE SURE THE FIREARM IS UNLOADED PRIOR TO PACKAGING

  • KEEP A RECORD OF YOUR SERIAL NUMBER PRIOR TO PACKAGING YOUR FIREARM FOR SHIPPING
  • PLEASE REMOVE ALL AFTER‐MARKET ACCESSORIES PRIOR TO PACKAGING (SCOPES, BASES, RING, SLINGS, ETC.)
  • MAKE SURE YOUR FIREARM IS ADEQUATELY PACKAGED AND INSURED AS BROWNING IS NOT RESPONSIBLE FOR DAMAGE THAT OCCURS DURING SHIPMENT TO US
  • RETAIN YOUR TRACKING INFORMATION WHEN SHIPPING YOUR FIREARM
  • PLEASE INCLUDE A COPY OF VALID FFL & ANY STATE LICENSES IF REQUIRED
  • BE SURE TO SEND IN THE COMPLETE FIREARM

Accessibility

Accessibility

If you need assistance with ordering parts or obtaining service and are unable to use a PDF or any of other feature in the Parts and Service section of our website, please contact our customer service department in Morgan, Utah, for immediate accessibility assistance. 

One Browning Place
Morgan, UT 84050
801-876-2711
800-333-3288

Send us accessibility feedback -- If you’re a person with a disability and would like to send us feedback about accessibility at Browning.com, send an email titled ACCESSIBILITY to customerservice@browning.com